Privacy Policy

Your personal data and assets are our highest priority. We are fully committed to keeping them safe.

Bitzonex Hub collects and stores data vital to your trading activities. The methods used to collect and retain this data are outlined in the Privacy Policy below.

Our policy is underpinned by the following principles:

• To ensure full transparency about our processes for collecting and storing your personal information:

Our aim is to ensure you understand how we collect and handle all data, so you can make well‑informed decisions. We maintain clear guidelines and processes for managing data on this website. Our policy outlines the specific methods we use, providing you with transparent and concrete information about its use. You are in the driver's seat.

We will always share information promptly when we determine you need to be informed. Transparency is central to how we operate.

Our trained staff are always available to answer any questions you may have about our processes, including our obligations under {country} law. You can contact us at: info@

• We do not use personal data for any purpose other than what is set out in our Privacy Policy.

We may process personal information for purposes such as the proper operation of Bitzonex Hub services and linking trader members with third-party trading platforms. We may also process data to maintain and improve website features and services; protect our rights; and comply with regulatory or other legal obligations. Finally, where needed to deliver administrative and other business functions connected to the Services we provide to you, as our client.

To provide better services tailored to your preferences and needs, Bitzonex Hub uses personal information.

• To enable you to effectively utilise essential tools to protect your personal data and safeguard your rights in this regard:

At any time, you can contact us to access all of your personal information. We can also update or delete it at your request. In addition, we can facilitate requests to transfer that information to you or to a nominated third party. We provide these services and support to help you better exercise your rights to privacy and control.

• Safeguard your personal information:

Our security systems employ bank‑grade protections and meet the highest standards of data security. While a 100% guarantee isn’t possible, we are committed to continually enhancing our systems and strengthening the safeguards, controls, and processes we already have in place.

We have a comprehensive, detailed privacy policy and industry-leading security systems.

1. The Scope?

This policy outlines our procedures for the collection, processing, and sharing of any and all data relating to natural persons.

Our policy applies to all natural persons who are identifiable or already identified. This includes any natural person who can be, or has been, identified in connection with data or personal information entrusted to us, stored by us, or that we can access and/or combine.

The processing of data, as defined in the Privacy Policy, specifically refers to the storage, management, and organisation of that personal data.

We do not collect, or seek to collect, any information about individuals under 18. We also do not permit anyone under 18 to use our platform for any purpose. If we discover any user or any information relating to a person under 18, that information will be deleted immediately.

2. What personal information do we retain?

When you register with us, we collect the personal information needed to enable you to use our services. Where required, we may also request personal information to verify ownership of an account, for example. To maintain and improve service quality, we collect and analyse data about how you use our platform and the services of our third-party partners.

3. You are under no obligation to provide the company with your personal information.

While you are not required to provide us with your data, choosing not to may limit the services we can provide. It may also restrict your ability to use our platform.

4. What personal information do we collect? When you visit our website, we may collect the following personal information:

We do not collect any data that could personally identify you. We do, however, collect information such as your account activity, user IP addresses, and the dates and times of access. For maintenance, security, and support services, we retain system crash reports, browser information, and the type of device used to access your account. We also record the language associated with your account.

In relation to personal data, we only collect and retain the information you consent to provide when you connect with a third-party trading platform through us.

The personal information you have supplied to third-party platforms may include: your full name, address, phone number, and email address.

5. Why does the company need my personal information, and is it lawful for them to collect it?

The company collects, stores and processes your personal information solely for the purposes outlined in this Policy. All such uses and processing comply with applicable laws in {country}.

The company will only handle, process, or transmit your data in accordance with applicable laws in {country}. The following are the legal bases for doing so:

• You have consented to the company storing and processing your personal data. By submitting your information to the company, you authorise us to transfer it to the relevant third-party trading platform. You have also consented to the processing of your personal data for one or more specified purposes.
• To improve services, establish or defend legal claims, and pursue legitimate interests, among other purposes, the company may need to store and process your personal information.
• To fulfil legal requirements, data processing is necessary.

If you would like to learn more about the data processing the company is required to undertake, please contact us by email for further information.

Below you will find a list of the specific purposes, along with the legal basis, under which we may process your personal data.

6. Disclosure of Personal Information to Third Parties

To store and process IP addresses, conduct user surveys and analysis, and deliver other related services, the company may share anonymised personal data with third-party service providers.

At your request, we will share specific personal information you provide with third-party services. In such cases, your data will be handled in accordance with that company’s privacy policies. This may include a range of digital trading platforms.

To better serve our clients and enhance our overall services, the company may share personal information with its affiliates and partner organisations.

Where required by law, or to protect the company's rights and assets and those of its third-party partners, we may disclose data to relevant legal or regulatory authorities.

In the event of a significant business transaction, such as the sale of the company, seeking investment, or obtaining a loan, relevant data may be shared in a lawful and appropriate manner. This also applies in the event of any merger, restructuring, consolidation, or bankruptcy, in accordance with the law.

7. Cookies and Third-Party Service Providers

To support site analytics and in collaboration with advertising partners, we may use cookies and similar technologies in line with applicable laws and standard industry practice.

Cookies—small data files stored on your device when you visit a website—are used to collect information about your browsing behaviour and preferences. They help personalise and enhance your experience, allowing us to remember your settings and tailor our services accordingly. We also use cookies for website analytics and to gather statistics that inform strategic planning.

Broadly speaking, the site uses two types of cookies. Session cookies are stored only for the duration of your visit and are deleted when you close your browser. Persistent cookies remain in your browser after your session ends. These allow the site to recognise you as a returning visitor and support your use of the site.

Types of cookies:

Cookies may be used as required, in line with their intended purpose:

Cookies are blocked or have been deleted

If you wish to delete or block cookies, you'll need to do this via your browser settings. Follow the links below for step-by-step instructions for the most popular browsers.

• firefox
• Microsoft Edge
• Google Chrome
• safari

Blocking cookies will prevent some functions and website features from working as expected.

ONLINE TRACKING NOTICE

Your personal data will be retained for as long as necessary for operational purposes, as outlined elsewhere in this policy. It may be kept longer to comply with local laws, regulations, and company policies.

At your request and discretion, your personal data will be shared with third‑party trading platforms for a period of 12 months. When that initial 12‑month period ends, and with your consent, the data will be shared for a further 12 months.

As part of our operations, we regularly review all personal data to determine whether it is still required.

9. Transfers of personal data to third countries or international organisations

Where required to deliver our services and/or for security reasons, personal data may be transferred to third countries (countries other than your own) and to international organisations under robust security protocols. We apply data security measures to the highest possible standards to protect your information and ensure you retain access to legal rights and remedies in all circumstances.

All residents within the EEA (European Economic Area) are protected by data privacy laws and safeguards.

• Data transfers are carried out under EU legal jurisdiction and competence, in accordance with the data protection standards set out in Article 45(3) of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (“GDPR”)
• All data transfers between public entities or authorities are conducted in accordance with Article 46(2). The governing agreement is legally binding and enforceable.
• The European Commission’s Standard Contractual Clauses, pursuant to Article 46(2)(c) of the GDPR, set out the conditions for data transfers and are used accordingly. The Clauses are available at https://ec.europa.eu/info/law/law-topic/data-protection/data-transfers-outside-eu/model-contracts-transfer-personal-data-third-countries_en.

For more information about the security measures we use to safeguard your personal data during transfers to third countries, please email your request to info@wealthwaydigital.uk

10. Protecting Personal Data

Personal data is safeguarded using the highest-level technical and organisational measures, aligned with industry best-practice procedures. These measures are designed to prevent unauthorised or accidental destruction, loss, or alteration of data.

While we apply the highest level of care and industry-best practices for data protection, as required by law, it is not possible to guarantee in every circumstance that your personal data will remain entirely error-free. Accordingly, we cannot be held liable for any instance in which personal data is disclosed, or for incidental, intangible, or consequential loss or damage. This includes situations beyond our control, such as disclosure arising from transmission errors, unauthorised access by third parties, or any similar cause.

If we receive a legally binding request from regulators or legal authorities, we may be required to disclose your personal information to those bodies. Once disclosed under legal compulsion, we cannot control how those bodies handle, store or protect your information.

Information sent over the internet, including personal information, carries a risk of interception and is not completely secure. The Company cannot guarantee the security of any data transmitted online.

11. Links to third-party websites

This site may include links to third-party applications and websites. Please note these are not affiliated with, nor controlled by, our company, and our Privacy Policy does not apply to them. They maintain their own policies and processes for collecting and handling personal information, and we are not responsible for those practices. Use at your own discretion.

Always review the privacy policy of any organisation or service when you visit their website before providing any personal information. Ensure their data collection, use and processing policies align with your preferences and priorities. Any information you choose to share should be provided directly to the service provider.

12. Policy Amendments

We may update or amend our policy at any time. We will notify you of changes on our website and via other appropriate channels. The updated privacy policy will be published on the website, and the revised policy will take effect immediately upon publication unless stated otherwise.

13. Your rights regarding personal data

You have full control and the final say over how your personal data is used, including the ability to verify its accuracy, correct errors, or choose to delete it or limit the scope and nature of our processing.

On this page, residents of the EEA will find relevant information:

Your personal information is protected by the rights set out herein. By sending an email to the address below, you may exercise those rights immediately.

Accessing Your Rights

You may access your personal data at any time to ensure it is accurate. Any personal data we process is available to you and therefore verifiable.

You may request your personal data for verification at any time, and it will be supplied to you in electronic format. If you request additional copies of the data we process about you, beyond the one already provided, a reasonable fee may be charged.

Rights granted under law and our Privacy Policy must not infringe on others' rights. The company may refuse or restrict access to personal information where providing it would infringe the rights and freedoms of others.

Right to Rectify Errors

Any errors in your personal data, whether due to omissions or incorrect details, can be corrected by you or by the Company to ensure it is processed properly.

Erasure Rights

You have the right to request deletion of your personal data in the following circumstances: 1) if your personal data has been processed without your consent or outside lawful grounds; 2) if you request its removal and the Company has no legal obligation to retain it; 3) if you object to any further processing by us, even where lawful and based on our legitimate interests or those of a third-party provider; and 4) if we are required by law to delete your data.

The right to erasure may be overridden by legal obligations imposed by the EU or the laws of any member state. The same applies where data is required for the establishment, exercise or defence of legal claims.

Right to Restrict Data Processing

You have the right to request a restriction on the processing of your personal information if you believe it is inaccurate.

If you request that the use of your personal data be restricted, it will be deleted except in the following cases: 1) where European Union or Member State law prevents deletion. 2) With your consent, where required for the establishment, exercise or defence of legal claims. 3) To protect the rights of another natural person.

Data Portability Rights

You have the right to access and review any personal data you have provided, where you have consented to its collection and it is processed by automated systems.

You have the right to request that your personal data be transferred to another company or organisation, where this is technically feasible. Exercising this right does not affect your right to deletion of your data in any way. This right cannot be exercised where doing so would infringe the rights or freedoms of any other individual.

Right to contest data processing

Regardless of the Company’s right to pursue its legitimate interests, or those of a third-party service provider, you have the right to object to processing and request that it stop. This does not apply in situations where there are compelling legal grounds to continue the processing, including for the establishment, exercise, or defence of legal claims. In such circumstances, we may continue processing your personal data.

You may, at any time, request that your personal data not be processed for any direct marketing purposes.

Your Right to Decline or Withdraw Consent

You may withdraw your consent to our processing of your personal information at any time and, where feasible, with immediate effect. This will not apply retrospectively to any processing undertaken before you withdrew consent.

If you are dissatisfied for any reason, you have the right to lodge a complaint with any legal, regulatory or other supervisory authority.

If you believe your rights and freedoms have been infringed in relation to the processing of your personal data, EU Member States have established regulatory and supervisory authorities for this purpose. You may lodge a complaint with these authorities at your discretion.

Section 13 outlines circumstances in which your personal data rights may be limited by the laws of the European Union or its Member States.

Once we receive your request concerning your personal data and its processing, we will provide access to the information you have requested, as outlined in Section 13 of this policy. We may extend this timeframe by up to two months, depending on the volume of requests and the nature of your request. If an extension is needed, we will notify you within one month of receiving your request.

We will provide the requested information electronically at no charge, unless prohibited by law or by the provisions of Section 13. We may charge a reasonable fee or decline a request if it is deemed frivolous, excessive or repetitive.

We reserve the right to require additional proof of identity if we have any reasonable doubt about the person requesting personal data, to ensure data protection and security.